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User info

What is the location of the bin/s?

1. Find the location using the map or by entering an address to zoom in.
2. Select the general area your issue is located. The areas we manage are highlighted in green.
3. Follow the instructions on the map to continue.

If there are multiple bins, just select the location of one of the bins.

If you have issues with selecting an area on the map, call Customer Service on 02 9265 9333

The location you entered is not in the City of Sydney local area

We can only attend to matters in our local area.

What you need to do

You may need to contact a different council. 

The location you entered is managed by a different authority

We can only attend to matters managed by the City of Sydney.

What you need to do

You may need to make your request to another authority. 

Some areas managed by other agencies

Reported issue details

If what you would like to report is listed below, then it is not necessary to make another report.

Asset/Issue type

Fig Lane Park, North East, Pyrmont NSW 2009


Request title

See photos

Request description


Last updated

Would you like us to update you on the progress of this report?

What will I be updated on?

We will only send notifications to update you on the progress of your request or application. For example, to confirm that an action has been taken, or that your request has been completed.

How would you like to be contacted?

Select all that apply

Your details

Given name

Given name (optional)

Family name

Family name (optional)

Email address (optional)

Phone number (optional)

How many bins have been left out?

Do you think the bin/s are abandoned?

How to determine if a bin is abandoned:

  • No labels on bin to identify the owner
  • Bin may be damaged and missing lid, wheels or cracked
  • Bin in unhealthy condition – overflowing, bad odours, may be attracting pests.

What type of bin has been left out?

How to determine the type of bin:

  • Bin colour: City of Sydney bins are dark green with a red, yellow, green or maroon lid.
  • Check for City of Sydney logo or residential address label under the side lip.
  • Commercial bin providers include URM, JJ Richards, Veolia, Suez, Bingo Bins. 

Describe what you would like to report

Provide a description, please be as specific as possible (optional)

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Description tip

Explain why you're reporting this to us


Upload photos (optional)


We can only accept 5 photos maximum, limited to 20MB each.

    There are duplicate files attached. Please remove any duplicates before continuing. If you are on an iOS device, you can add multiple photos by selecting them from the Photo Library.

    You cannot upload more than 5 attachments, limited to 20MB each.

    Photography tip

    Capture all the bins that have been left out, as well as the surrounding environment to help locate the incident.

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    Purpose of collection
    This information is being collected for the purpose of delivering waste and recycling services as reported on this form.

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    City of Sydney employees and City of Sydney contractors are the intended recipients.

    The supply of this information is voluntary. If you are unwilling to provide this information, the City of Sydney may be unable to provide access to City of Sydney services.

    Please contact Customer Service on 02 9265 9333 or at [email protected] to access or correct your personal information.

    The Customer Service Unit at the City of Sydney, located at 456 Kent Street, Sydney NSW 2000, is collecting this information and the City of Sydney will store it securely.

    Other uses
    The City of Sydney will use your personal information for the purpose for which it was collected and may use it as is necessary for the exercise of other functions.

    For further details on how the City of Sydney manages personal information, please refer to our Privacy Management Plan.

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    Additional information from the customer (optional)

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