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User info

Why are you contacting us?

What area of the City of Sydney are you contacting us about?

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Please be as specific as possible

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What is the reason for your complaint?

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Please be as specific as possible

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Your details

Given name

Given name (optional)

Family name

Family name (optional)

Email address

Email address (optional)

Phone number (provide this if you’d like us to call you)

Phone number (optional)

Organisation name (if applicable)

ABN or ACN (if applicable)

How would you like to receive updates on this enquiry?

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What will I be updated on?

We will only send notifications to update you on the progress of your request or application. For example, to confirm that an action has been taken, or that your request has been completed.

Is this a follow-up to a previous enquiry?

Previous enquiry reference number (optional)

Are you contacting us about a property or location?

What is the address?

For multiple locations

Enter the main address. You can later provide a description of the other areas.

Not sure of the address?

The address you entered is not in the City of Sydney local area

We can only attend to matters in our local area.

What you need to do

You may need to contact a different council.


If you believe the address you entered is or was in the City of Sydney local area, please continue with this enquiry and provide a description of the location on the next screen.

What is the location?

  1. Find the location using the map or by entering an address to zoom in.
  2. Click on the spot related to your enquiry.
  3. Follow the instructions on the map to continue.

For multiple locations

Select the main area. You can later provide a description of the other areas.

If you have issues with selecting the location on the map, skip this step and provide a description on the next screen.

Describe your reason for contact

Provide a description and/or upload a supporting document.

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Description tip

Explain the reasons why you are making your request

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Upload supporting documents (optional)


We can only accept 5 files maximum, limited to 20MB each.

    There are duplicate files attached. Please remove any duplicates before continuing. If you are on an iOS device, you can add multiple photos by selecting them from the Photo Library.

    You cannot upload more than 5 attachments, limited to 20MB each.

    What is a supporting document?

    This can be anything that helps with your enquiry or submission. For example: photos, diagrams or documents.

    Privacy Protection Notice

    Please carefully read the following 

    By continuing you are providing consent to this notice.

    Purpose of Collection

    This information is being collected for the purpose of responding to your enquiry reported on this form.

    Intended recipients

    City of Sydney employees and City of Sydney contractors are the intended recipients.


    The supply of this information is voluntary. If you are unwilling to provide this information, the City of Sydney may be unable to provide access to City of Sydney services.


    Please contact Customer Service on 02 9265 9333 or at [email protected] to access or correct your personal information.


    The Customer Service Unit at the City of Sydney, located at 456 Kent Street, Sydney NSW 2000, is collecting this information and the City of Sydney will store it securely.

    Other uses

    The City of Sydney will use your personal information for the purpose for which it was collected and may use it as is necessary for the exercise of other functions.

    For further details on how the City of Sydney manages personal information, please refer to our Privacy Management Plan.

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    Additional details (optional)

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