Log in or continue as a guest?

If you log in to your account, you'll be able to complete the form faster.

 

If you don't have an account, you can to save information for faster form completion. You'll also be able to easily track the progress of the applications and requests.

User info

What is your booking number?

What is the address for the booking?

Address

Why are we asking this?

We will match the booking number with the address we have on record to verify that you made the booking.

Booking details

Choose a spot that doesn’t block the footpath or get in the way of vehicles and bicycles. We don’t pick up from private property.

If your pick-up is incomplete

Missed pick-ups typically occur when the trucks are full. Collection will usually happen in the next 2 business days. 

 

You can report it as missed if there is anything you would like us to know and we will escalate the booking. 

Your pick-up could not be completed

Your pick-up has been unsuccessful and the booking is now closed.

 

If you choose to rebook please ensure that the pick-up location is not on private property.

Booking details

Changes to your booking details can not be made after 1pm the day before your pick-up date.

 

Missed bookings can be reported if it is after 6pm on your scheduled day, and your items haven’t been picked up.

 

If your collection could not be completed, you will receive a notification with instructions on what to do. 

Review your booking details below and select how you’d like to proceed.

Select the items that were not picked up.

This booking has no scheduled items for collection.

REFERENCE #

Booked waste pick-up

Booking Address

Collection Date

Submit Date

Waste type

Item status

Item type

Last updated $date

Whitegoods and metal items

Includes fridges, washing machines, dishwashers, ladders, all metal barbecues, bedheads and bedframes, lawnmowers without fuel.

Household furniture and bulky items

Includes tables, chairs, sofas, wardrobes, cabinets, wooden bedheads and bedframes, barbecues with wood and metal parts, mats and rugs, toys, prams, suitcases, pots and pans. Items with glass tops/panels not accepted.

Electronics

Any item with a battery, plug or power cord. Includes toys, TVs, computers, printers, DVD players, gaming consoles.

Garden waste and outdoor furniture

Garden waste tied and bundled together. Items with glass tops/panels not accepted. Includes barbecues with wood and metal parts.

Sport and gym equipment

Includes weight benches, treadmills and dismantled trampolines. Note, nets, mats and other fabrics select household furniture.

Household appliances

Includes vacuum cleaners, toasters, blenders, kettles, heaters, irons, coffee machines, lamps and pedestal fans.

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Mattresses

Includes bed base ensemble or fabric-covered bed bases.

What is your residential address?

Can't find your address?
 

The address must be a street address, not the name of a property.

This is a shared waste service

What you need to do

The address you entered is an apartment. Ask your building manager or caretaker to make the booking.

If you're the building manager or caretaker, please continue.

Booking details

Please wait while we loading your existing booking details. This may take a minute to complete.

REFERENCE #

Booked waste pick-up

Booking Address

Collection Date

Submit Date

Waste type

Item status

Item type

Last updated $date

The address you entered is not in the City of Sydney local area

Waste and recycling services are only available to local residents.

What you need to do

You may need to contact a different council.

The location you have entered is rated as a business

Business council rates don’t cover waste and recycling.

What you need to do

All businesses must arrange their own waste collections.

Add a reason and/or notes about the missed booking

Please be as specific as possible. (optional)

0/2000 characters

What items do you want picked up?

Select all that apply

Whitegoods and metal items

Includes fridges, washing machines, dishwashers, ladders, all metal barbecues, bedheads and bedframes, lawnmowers without fuel.

Household furniture and bulky items

Includes tables, chairs, sofas, wardrobes, cabinets, wooden bedheads and bedframes, barbecues with wood and metal parts, mats and rugs, toys, prams, suitcases, pots and pans. Items with glass tops/panels not accepted.

Electronics

Any item with a battery, plug or power cord. Includes toys, TVs, computers, printers, DVD players, gaming consoles.

Garden waste

Garden waste tied and bundled together.

Sports and gym equipment

Includes weight benches, treadmills and dismantled trampolines. Note, nets, mats and other fabrics select household furniture.

Household appliances

Includes vacuum cleaners, toasters, blenders, kettles, heaters, irons, coffee machines, lamps and pedestal fans.

0

Mattresses

Includes bed base ensemble or fabric-covered bed bases.

0

Mattresses

Includes bed base ensemble or fabric-covered bed bases.

These items can’t be collected

Find out below how to dispose of these items properly. 

Building and renovation waste

Take these to your nearest tip.

Paints and chemicals

You can drop these off at a Community Recycling Centre or Chemical Cleanout Day. Learn more.

Tyres, car parts, batteries

Search 'recycling help' in the virtual assistant on our website. See the green 'Ask us' tab on the right.

Gas bottles

Try Swap n Go or drop these off at a Chemical Cleanout or Recycle It Saturday drop off. Learn more.

Glass

Search 'recycling help' in the virtual assistant on our website. See the green 'Ask us' tab on the right.

Batteries, mobile phones and light bulbs

These items can be recycled
safely. Find out how

Select your preferred collection date

You need to complete your booking by 2pm on the working day before collection.

The dates below are currently available for your booked collection. 

 

How would you like to receive updates on this pick-up?

Select all that apply

What will I be updated on?

We will only send notifications to update you on the progress of your request or application. For example, to confirm that an action has been taken, or that your request has been completed.

Title 2

Description...

Your details

Your pick-up instructions

Please ensure that the information below clearly informs how and where to access the waste once on premise.

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Where will your items be picked up from?

Select the region where your items will be placed.

Choose a spot that doesn’t block the footpath or get in the way of vehicles and bicycles. We don’t pick up from within private property.

Privacy Protection Notice

Please carefully read the following

By continuing you are providing consent to this notice.

Purpose of Collection

This information is being collected for the purpose of delivering waste and recycling services as reported on this form.

Intended recipients

City of Sydney employees and City of Sydney contractors are the intended recipients.

Supply

The supply of this information is voluntary. If you are unwilling to provide this information, the City of Sydney may be unable to provide access to City of Sydney services.

Access/Correction

Please contact Customer Service on 02 9265 9333 or at [email protected] to access or correct your personal information.

Storage

The Customer Service Unit at the City of Sydney, located at 456 Kent Street, Sydney NSW 2000, is collecting this information and the City of Sydney will store it securely.

Other uses

The City of Sydney will use your personal information for the purpose for which it was collected and may use it as is necessary for the exercise of other functions.

For further details on how the City of Sydney manages personal information, please refer to our Privacy Management Plan.

Check your details

Check your answers

Update your booking

What you need to do

Please review the details of your booking and select ‘edit’ to make any changes.

If you need to change your contact details then please contact the City of Sydney, or cancel this booking and rebook with the correct contact details.

Please check

Summary

Additional details (optional)

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